HRV ENG DEU ITA

Natural cosmetics enriched with precious drops of golden 
Immortelle oil poured into anti-age cream, 
serum and S.O.S balm for sensitive skin.

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The terms of business are an integral part of the Purchase Agreement between Immortelle trade and the buyer

PAYMENT
Payment by pro forma invoice to the transaction account:
IBAN: HR 8424020061140355445
SWIFT/BIC: ESBCHR22 (ERSTE BANK d.d.);
After visible payment on our account, we will send your order by post to the specified address.

BASIC INFORMATION
For these terms of purchase, the buyer is a person who orders or pays a delivery service via website www.immortelle-cosmetics-losinj.com (here after: website, immortelle-cosmetics-losinj.com or seller).
Buyer is considered to be any person who orders at least one product, fill in the required data and pay the ordered product. The recipient is considered to be the person to whom the product is supplied and may be different from the buyer.

SELLER / SUPPLIER
The seller/ supplier is: Immortelle trade headquartered in
Ćunski 31, 51564 Ćunski, Croatia; MBO: 98026291; OIB: 94698957594 IBAN: HR8424020061140355445
SWIFT/BIC: ESBCHR22 Erste Bank d.d.
(hereinafter referred to as the Seller).

BUSINESS ABILITY
By accepting the Terms of Business, the Buyer declares that all the provided information are true and complete, that he is able to do business and that there is no known obstacles to ordering and buying the goods from the Seller via the web shop.

ELECTRONIC COMMUNICATION
By visiting and using the immortelle-cosmetics-losinj.com website you accept terms of electronic communication. According to that you accept that agreements, notices and other electronically delivered content comply with legal frameworks as the one realised in written form.If a visitor or user does not have an email address, the address is incorrect or he / she can not receive an e-mail for technical reasons, the seller is not obligated to otherwise inform the customer about the order or any other details regarding the order, delivery, payment, refund , complaint and etc.

PRICES
All prices shown on the website are quoted in Croatian Kuna for the final customer, with VAT included.
DISCOUNT PRICES are valid only at the time of discount. A delay in sending or taking a discount product is possible only if the products are paid in advance, either by payment to a transaction account or by a card payment.
For undelivered shipments, re- delivery is not possible at the same price. 

ORDER AND CONCLUSION OF THE AGREEMENT
The products are ordered by selecting, using the menu and filling in the electronic form. The product is considered to be ordered when the buyer passes the entire order process or pay the ordered product.
The order is considered received at the time when Immortelle trades receive the order through e-mail.
At the time the order is received, the seller will send a pro forma invoice to the buyer.
The contract is considered concluded at the moment when Immortelle trade receives confirmation that the payment is visible on the transaction account.

PAYMENT FOR ORDERED PRODUCTS
Payment is made by pro forma invoice, and the pro forma invoice is valid for 15 days
Payment details:
Immortelle obrt; Ćunski 31; 51564 Ćunski; Croatia
IBAN: HR HR8424020061140355445;
SWIFT/BIC: ESBCHR22 Erste Bank d.d.

CONVERSION STATEMENT (in case of purchasing from abroad)
All payments will be made in Croatian Kuna. When you charge your credit card, the same amount is converted into your local currency by the valid exchange card list.

DELIVERY SERVICE AND COSTS
The ordered products are send by HP (Hrvatska Pošta/ Croatian Post) as a package within 2 working days after a visible payment.Exceptionally, due to the sell-off of a particular item, unforeseen circumstances, it is possible that the delivery takes slightly longer than the stated deadline, what you will be informed about via e-mail.
Delivery will be calculated according to the price list of HP (Croatian Post).

For ordering a total amount over 500,00 kn, DELIVERY IS FREE in whole Europe.

Unfortunately, we are unable to influence the delivery speed and possible complications related to the delivery, delivered by the courier service.
If the buyer is not at the delivery address when the delivery attempt is being made, the delivery department will leave a notice with the number of the shipment and the instructions for further steps.
In case the buyer orders the goods and refuses to accept it, Immortelle trade has the right to deny the buyer a paid purchase price.
If a Buyer who has not received the goods orders the goods again through immortelle-cosmetics-losinj.com website, the seller reserves the right to refuse further order processing as well as the billing right. Immortelle trade reserves the right not to send orders with defective / incomplete contact information as well as orders by e-mail / telephone without reply.

OWNERSHIP AND OBLIGATIONS OF THE BUYER
Transfer of ownership for the ordered goods is realised when the delivery service has took over the shipment from the seller. Immortelle trade is not responsible if the delivery address has not been entered correctly, and if the package did not reach the destination. Immortelle trade is not responsible if the buyer did not receive the notification of the changed order status / shipping status due to the settings of your e-mail service.
In case that the buyer is not present at the delivery address, his responsibility is to take over the shipment at the delivery office at the time specified by the delivery service, or to arrange a new delivery if the delivery service provides that option.
If the shipment did not arrive within 3 working days of the received notice with shipment delivery data, it is buyer´s duty is to contact delivery service and check where the shipment is. The buyer’s duty is to provide the delivery address and additional details regarding the delivery (for example, additional descriptions of the delivery address). In case of such information, the Seller will arrange the delivery of the goods in the best way, but will not accept any responsibility for the delivery.
The buyer is obligated to check for any damages upon receipt of the shipment and immediately advertise them to the deliverer who delivered the goods and refuse to take over the shipment. In that case the shipment will be returned to the seller and a new shipment will be sent to the buyer.

MATERIAL DAMAGE OF THE PRODUCT
Immortelle trade is responsible for the material damage of the products sold on its site in accordance with the regulations of the Republic of Croatia, in particular the Obligations Act. Ordered products are packaged in a way that they will not be damaged by the usual manipulation in transport / delivery. In case the shipment is damaged in transport, the damage is visible when taking over the shipment and in that case we suggest to costumers not to take over the shipment. The buyers are able to contact us and check the shipment status. In the case visible material damage the buyer is not obligated to take over the shipment, he may refuse the receipt, and will not bear the delivery costs. It is considered that delivered shipments did not have a visible material damage. Upon receipt of shipment, the order confirmation of the shipment the buyer is obliged to check the shipment and to compare the goods received with the invoice, If the shipment and the invoice do not match he is obligated to submit a written complaint to the Seller within eight days. The subsequent complaints will not be accepted. By not taking over the shipment, the delivery service will return the shipment to the Seller, with indication of material damage. If the the buyer determines material damage (the damage that could not be detected by the usual checking when taking over the item) upon opening the product – the buyer is entitled to one-sided termination of the contract and refund, the product replacement, the lack removal or the price reduction.

COMPLAINTS AND RETRUN OF GOODS
Return of the goods is available in the following cases:
Delivered product is not same as the ordered one
Delivery of goods with expired shelf life
Delivered product has a damage not caused by transport
The deadline for submitting a complains is 8 days from the receipt of the products.
The buyer is able to return the goods for justified reasons. He is obliged to send a written claim to the e-mail: immortellecosmeticslosinj@gmail.com or by registered mail to: Immortelle trade; Ćunski 31; 51564 Ćunski, Croatia
Specifying the order number, the account number or the user name, in the e-mail claim, the compliants will be processed faster.
Immortelle trade will confirm the receipt of the complaint in writing without delay and the reply within 15 (fifteen) days of receipt of the complaint according to the Article 10.5. The Consumer Protection Act.
In the case of a justified complaint, the buyer is able to terminate the contract with the refund or with the replacement for the undamaged and valid product.
Immortelle trade will accept the return of the delivered products at their expense if it is found that the complaint is justified and the buyer has not affected the correctness, damage or any defeat of product. In the case of a justified complaint, the replacement cost of the product with the new product is entirely covered by Immortelle trade. All the goods we sell are properly stored in the original packaging. Expiry date indicated on the packaging is valid only if properly stored, as indicated on the Declaration. All products can vary in color, smell and consistency, depending on the crop.
WE DO NOT ACCEPT RETURN OF USED BUT CORRECT PRODUCTS.
According to the Consumer Protection Law, in the case of purchase with delivery, buyer is authorized to unilaterally terminate the contract without stating the reasons within 14 days from the date of delivery of the product or delivery of the last product from the order. Pursuant to Article 77, paragraph 5 of the Consumer Protection Law, the buyer is responsible for any impairment of the value of the purchased product that results from the handling of the purchased product. The returned product must be unopened in its original packaging, undamaged and with a declaration and original packaging. Buyer can terminate the contract unilaterally using the mentioned form or through any other statement in which buyer state the will to terminate the contract. In the event of unilateral termination of the contract, we will act in accordance with the Consumer Protection Law or the Civil Obligations Law.We will refund buyer after the goods are returned to us. Buyer must return the goods to us without delay, and no later than 14 days from the day of annunciation of the unilateral termination of the contract.

WRITTEN CONSUMER COMPLAINT
In case you are unsatisfied for any reason, you may send a complaint to Immortelle trade. Immortelle trade allows you to submit a written complaint via registered mail to Immortelle trade; Ćunski 31; 51564 Ćunski; Croatia or via e-mail immortellecosmeticslosinj@gmail.com
Specify the order number, the account number, or the username in the mail for faster complaints resolving. Immortelle trade will confirm receipt of the complaint within 15 (fifteen) days and reply according to the law.

ONLINE DISPUTE SETTLEMENT
According to Special regulation of the European Union, dated 15.02.2016. on the whole teritory of EU, online shopping related disputes can be resolved through the ODR platform that you can access here. Thus, if you encounter a problem during an online purchase within the EU (defective product, inability to substitute products, etc.), you can submit your compliants in a fast and simple way at the top link. The platform can be used by consumers and merchants, and the complaints can be

PRODUCT DATA
Product photos are illustrative and do not always have to match the products that are the subject of the order in all detail. The seller specifically points out that the visual identity of a product displayed on a photo does not have to match the look of the product in reality, especially to the monitor settings of the customer’s computer, the difference in color perception seen by the customer on the monitor. As regards the above mentioned differences between the product shown on the photo and the delivered product, it does not include material damage of the product. Product data (product description, price, etc.) displayed on the seller’s web site are exposed to bugs, improper workflow, other technical malfunctions, typographical errors, etc. In the case of obvious errors or malfunctions in shown on web shop product dana, the owner reserves the right to unilaterally terminate the contract.

PRODUCT DAMAGE
The seller does not respond to the buyer or receiver for minor scratches on the products and damage to the packaging resulting from the delivery of the goods through the delivery service if scratches, damage and other minor defects of the product do not affect the basic properties and usability of the product.

DATA PRIVACY
In behalf of immortelle-cosmetics-losinj.com website, we undertake to keep the privacy of all our customers. We collect only the essential, basic customer information and inform customers about how they are used.
All customer information is strictly kept and available only to employees who are required to do this. All employees of immortelle-cosmetics-losinj.com Website and their business partners are responsible for respecting the privacy policy.

DECLARATION OF LIABILITY
Information of ingredients, medical diagnosis, medication and other products are basic. They are available for informational and educational purposes and do not include all the necessary precautionary measures for these products and their mode of action, possible interactions and the consequences of their use. This information is NOT a medical advice. We do not take any responsibility for the product information, their use and operation. Product descriptions are not medical advice or diagnosis or therapy advice. The publications and content on the Site or any part there of can not be considered as sufficient ground for making medical, personal, financial or business decisions. Users take responsibility for any damage resulting from their activities that are not in accordance with the foregoing, or for any other type of damage that might result from it.

FINAL REGULATION:
By accepting these terms of purchase, the buyer agrees to the regulation of the terms and accepts that they are an integral part of the contract.
Confirming the order, the Buyer confirms that he has read the Terms of Business, agrees with them and that they are an integral part of the Purchase Agreement.

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